Shipping policy
Xoxo Wanderlusters Shipping Policy
1. Order Processing Time
After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
After the order is shipped out and received by the carrier, you should receive an email with a tracking code, in with which you can follow your package and see the remaining shipping time.
Please allow 24 to 48 hours for the tracking information to update.
2. Shipping Address Changes
Shipping addresses cannot be changed through Xoxo Wanderlusters. You must contact the shipping courier/company directly.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.
We provide multiple shipping options that you will find at checkout.
The shipping methods and delivery times per region are represented by the following table and are estimations of shipping times. Packages may arrive earlier than the times listed below:
| Country or Region | Standard | Express (Business days) |
| USA | 7-9 Business days | 3-5 Business days |
| Canada | 8-10 Business days | 5-7 Business days |
| Europe | 12-14 Business days | 7-9 Business days |
| Australia | 12-14 Business days | 6-8 Business days |
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near holidays. The actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4. Shipping Restrictions
Sadly, we are unable to ship your order to APO/FPO addresses and certain countries outside of our shipping zones. Please email wanderwithjamie@gmail.com to see if your country is on this list.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit and is still not marketed as delivered, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, with ample proof from the shipping/courier company, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
We are not responsible for lost or stolen items/packages during transit if it has been tracked as delivered.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at wanderwithjamie@gmail.com.